INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What is the delivery time for my order?
Our standard delivery time within Dhaka City is 2 days, while for areas outside Dhaka, it usually takes 2-3 days. In rural areas, the maximum delivery time is typically 4-5 days. Please note that delivery times may vary depending on factors such as location and shipping carrier schedules. For more precise delivery estimates, feel free to contact our customer service team with your order details.
How do I determine the size for a stitched dress?
We recommend referring to our size chart, which provides detailed measurements for each size. You can also consult with our customer service team for personalized sizing advice.
Can I return or exchange a dress if it doesn't fit or if I'm not satisfied with it?
Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase or if the dress doesn't fit, you can return it within a specified timeframe for a refund or exchange. Please refer to our returns and exchanges policy for more details.
How should I wash the item?
If washing is required, briefly soak the item in a mild detergent solution. Avoid prolonged soaking and harsh detergents.
Do you offer any special discounts or promotions on your dresses?
Yes, Enjoy the convenience of complimentary home delivery when your order totals 2000 BDT or more. This offer ensures that you receive your items conveniently without incurring any additional delivery charges when you meet the specified minimum order value.
INFORMATION ABOUT US
